This Statement of Privacy & Security applies to South Pacific Orchid’s family of Web sites, customer surveys, user registration, customer support, and governs data collection or usage at all of these South Pacific Orchid sites and services. South Pacific Orchid provides a general audience web site. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy & Security.

 

Collection of your Personal Information

South Pacific Orchid may ask you to register and provide personal information in certain instances, such as when you purchase products from the Online Store, register as our valued customer, apply for wholesale program, or sign into a page that requires authorization. South Pacific Orchid may also collect financial information to bill you for products and services that you purchased online.

This personal information may include your name, e-mail address, user ID, address and telephone number. South Pacific Orchid may also collect demographic information, such as your age, gender, zip code, education level, household income, preferences, interests, favorites and whether you are a personal or business user.

 

Collection of Other Information

South Pacific Orhcid automatically collects on our server logs certain information about your computer hardware and software when you visit our Web site or use South Pacific Orchid’s online services. This information may include: your IP address, cookie information, globally unique identifier system, operating system, description of any South Pacific Orchid products and how such products are pruned, etc. This information is used by South Pacific Orchid to monitor the operation of our Web site and online services and the use of its products, to maintain quality of the service, and to provide general statistics regarding use of our products and our Web site.

South Pacific Orchid may also track the usage of visitors to our Web site, including the URL of the visitor’s previous Web site and when they exit our Web site. South Pacific Orchid may also keep track of the pages our customers visit within our Web site and any transaction details (downloads, orders, requests or referrals) in order to determine what South Pacific Orchid products, information and services are the most popular. This data is also used by South Pacific Orchid to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area. South Pacific Orchid uses various technologies to track trends in the use of our website or online services, including session cookies and GUIDs. These allow us to track how consumers interact with South Pacific Orchid online and with your permission this information can be tied to your personal information to help us tailor communication to you.

 

Use of your Information

With your express permission, South Pacific Orchid collects, integrates and uses this personal and other information to help you quickly find software, services or information on SouthPacificOrchid.com, to help us create Web site content and other services most relevant to you and to alert you with updated information, special offers, newsletters, and other new services from South Pacific Orchid. When South Pacific Orchid receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. We may also use this information from time to time to monitor the technical functions of our servers and site. South Pacific Orchid uses this information to communicate with you only after you give your express permission for such communication. South Pacific Orchid does not share this information with any third parties, except with your consent or as described below.

If you choose not to register and provide this information, you can still use most of South Pacific Orchid’s services. Unfortunately, you will not be able to access areas that require registration.

If you do not want SouthPacificOrchid.com to send you e-mail or postal mail regarding South Pacific Orchid products or services, you may opt out when you register by leaving the comment stating that you do not wish to receive such marketing materials from SouthPacificOrchid.com.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

We from time to time supplement the information we collect from the site with information from offline or third party sources. We use this information to enhance or overlay the "profile" of customers and business contact information. This supplementary data is therefore tied to corporate contact information and in some cases personally identifiable information.

We also may internally compare lists collected from our other sites or within our family of companies to remove duplicate entries.

South Pacific Orchid may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on South Pacific Orchid or its Web site; (b) protect and defend the rights or property of South Pacific Orchid, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of South Pacific Orchid’s web sites, or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which South Pacific Orchid or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. South Pacific Orchid abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

 

Control of your Personal Information

Soth Pacific Orchid offers its customers choices for the collection, use and sharing of personal information at the time the customer decides to register. In addition, you may also stop the delivery of future communication from South Pacific Orchid by unsubscribing at any time. For instance, each email you receive contains instructions explaining how to stop receiving such e-mails.

 

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing our Customer Support at info@southpacificorchid.com.

 

Security of your Personal Information

South Pacific Orchid is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

Collection and Use of Children’s Personal Information

We do not knowingly collect personally identifiable information from users under the age of 13. If for some reason we are made aware we have such personal information we will take reasonable steps to delete that information.

 

 

USE OF COOKIES

Like many other companies, South Pacific Orchid uses cookies to help you personalize your online experience. We use both session and persistent cookies. A cookie is a very small text file placed on your hard drive (with your permission) by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. Cookies are used by South Pacific Orchid to; for example, when sending you e-mail we may use cookies to tailor the email content to your interests. When you initiate a response by clicking on a link within an e-mail message, you are re-directed onto the Internet. We then record your individual response to help us deliver information that is more relevant to your interests. This saves you time as it helps South Pacific Orchid to remember who you are. It makes your subsequent visits to SouthPacifciOrchid.com simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. However, on some pages which require authorization, cookies are not optional. If you choose not to accept cookies, you will likely not be able to access these pages.

 

 

USE OF GLOBALLY UNIQUE IDENTIFIERS

What is a GUID?

A Globally Unique Identifier (GUID) is an alphanumeric identifier used to indicate a unique installation of a product, and is found in many popular software applications such as web browsers and media players. South Pacific Orchid may use GUIDs for aggregate statistical analysis, to personalize products and services.

 

South Pacific Orchid’s Use of GUIDS in future products

From time to time, South Pacific Orchid may use a GUID with a unique set of numbers in order to gather and aggregate information about traffic patterns, such as how many times a user attempts to access content from a server. These statistics help us improve our services.

We may collect data marked by South Pacific Orchid GUIDs in order to understand aggregated traffic patterns and other South Pacific Orchid usage patterns. We use this data in order to measure product performance, better understand types of content that are popular with our users and how our products are used and to conduct user surveys. We may relate GUID marked system data to other personal information supplied by users. The system information that is linked to your personal information is limited to information about the types of South Pacific Orchid products you have. Further, consistent with our privacy principles, South Pacific Orchid does not sell or share such information with any third party unless we obtain a user’s advance informed consent.

 

USE OF E-MAIL MESSAGING

South Pacific Orchid will periodically send our registered users e-mail messages about our products and services. When sending you e-mail, we may use an image called a single pixel GIF that allows us to format messages tailored to your computer’s capabilities. We also use this technology to determine, in the aggregate, how many people open our e-mails. When you initiate a response by clicking on a link within an e-mail, you are redirected on to the Internet. We then record your individual response to help us deliver information that is more relevant to your interests.

 

CHANGES TO THIS STATEMENT

South Pacific Orchid will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how South Pacific Orchid will use your personal information, South Pacific Orchid will prominently post such changes prior to implementing the change. South Pacific Orchid encourages you to periodically review this Statement to be informed of how South Pacific Orchid is protecting your information.

 

 

When South Pacific Orchid receives information about your session or about you, we may use it for research or to improve our site and the services we offer you. Thank you for your interest in South Pacific Orchid and our products.